←

Baton

Convert missed emergency calls into booked dispatch revenue

Slide 1
Slide 2
Slide 3
Slide 4
Slide 5

Trade business owners lose over $20k in high-margin emergency jobs every month because after-hours calls go straight to voicemail or clumsy third-party call centers.

Baton deploys ultra-low-latency realtime voice intake agents that speak naturally, triage emergency severity, quote accurate diagnostic fees, and book directly into ServiceTitan or Housecall Pro. Panicked homeowners receive immediate reassurance within 2 rings while technicians receive instant structured dispatches with pre-collected audio briefs and address verification. The trade operator captures 100% of off-hours demand without hiring expensive overnight dispatch shifts.

Baton transforms traditional trade operations into 24/7 autonomous service dispatch networks that never sleep.

COMMENTS — Community Discussion
Loading comments...
baton.dest.page
#Ops#Auto#Local#Market
Problem
  • When I manage after-hours trade inquiries, I want to capture every emergency repair request, but missed calls result in losing $15k in weekly dispatch revenue to faster competitors.
  • Why Now: Real-time WebRTC voice models have eliminated the robotic 2-second pause, enabling sub-second natural interruption and high-stakes emergency triage.
  • When I hire outsourced after-hours answering services, I want reliable call screening, but untrained operators misclassify technical jobs and anger frustrated homeowners paying $2k per month for poor results.
  • When I try to sleep after a 12-hour field shift, I want peace of mind, but manual on-call rotations cause severe technician burnout and 40% annual staff turnover.
  • Existing Alternatives: Traditional answering services like AnswerConnect, generic IVR phone trees, and voicemail boxes that homeowners hang up on immediately.
Solution
  • High-Level Concept: Autonomous emergency voice dispatcher for home service contractors
  • Realtime conversational voice intake that answers within 2 rings, handles noisy customer interruptions, and verifies exact plumbing or HVAC failure symptoms.
  • Native bi-directional sync with ServiceTitan, Housecall Pro, and Jobber to calculate on-call tech drive times and book calendar slots automatically.
  • Instant technician SMS alerts containing transcribed customer summaries, recorded audio snippets, gate codes, and pre-authorized diagnostic credit card holds.
Distribution
  • 24/7 emergency plumbing, HVAC, and water damage restoration business owners running 5 to 25 service vans with existing ServiceTitan accounts.
  • Direct outreach into contractor trade associations such as PHCC and ACCA combined with live interactive demo phone numbers advertised on trade podcasts.
  • Targeted after-hours audit campaigns demonstrating missed calls by calling regional contractors at 10 PM and delivering instant voice triage recordings.
Pricing
  • Value Ladder: Starter tier at $499 per month for up to 200 booked calls, Pro tier at $999 per month with multi-branch routing, and Enterprise at $2.5k per month with dedicated SLA.
  • Total emergency dispatch revenue booked per active customer van per month.
  • 120k emergency trade contractors in North America; capturing 3% in Year 1 equals 3.6k businesses at $10k annual contract value, producing $36M in Year 1 ARR.
Scale Costs
  • Ultra-low-latency telephony infrastructure and dedicated SIP trunk redundancy across nationwide carrier networks.
  • Deep two-way API connector maintenance and custom schema validation for fragmented field service CRM ecosystems.
  • Proprietary acoustic fine-tuning and background noise isolation for panicked homeowner audio streams.
Expert Opinions
Avg: 9.7
  • Multi-location HVAC Franchise Operator & ServiceTitan Titan winner
    9.8
  • Telecom & Realtime Voice Infrastructure Architect PhD
    9.5
  • Private Equity Operating Partner in Field Services
    9.7
CommunityGitHub ↗
RELATED IDEAS