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Dispatch

Accelerate enterprise operations with unified internal dispatch workflows

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Mid-sized enterprises waste 20+ hours weekly managing fragmented service requests scattered across email, chat, and outdated legacy ticket queues.

Dispatch consolidates internal IT, HR, and Operations requests into a single unified workspace with automated routing rules. The system enforces dynamic SLA tracking, cross-department approvals, and real-time resolution metrics without requiring months of costly implementation. Organizations reduce ticket turnaround times by 65% while maintaining strict SOC2 compliance and full administrative visibility.

Our vision is to become the operational nervous system for modern mid-market enterprises.

COMMENTS — Community Discussion
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#DevTools#Ops#Workflow
Problem
  • When I manage mid-market internal operations, I want to route requests smoothly across departments, but high ticket overhead creates 15 hours of manual triage weekly and $50k in delayed resolution bottlenecks.
  • Why Now: Remote and hybrid workforce scaling has increased internal cross-department ticket volume by 300% across mid-market companies.
  • When I onboard new employee systems, I want to execute cross-functional workflows instantly, but manual handoffs between HR and IT lead to a 3-day employee setup delay.
  • When I audit internal service delivery, I want clear SLA reporting, but fragmented communication tools obscure metric visibility across all business units.
  • Existing Alternatives: Bloated legacy ITSM solutions like ServiceNow requiring $100k+ implementation fees, or chaotic ad-hoc chat channels with zero SLA governance.
Solution
  • High-Level Concept: Linear for internal enterprise service operations.
  • Automated multi-department ticket dispatch engine with zero-code routing rules.
  • Unified portal for IT, HR, and Legal requests with granular role-based permissions.
  • Real-time SLA tracking dashboards with automated escalation triggers.
Distribution
  • Early Adopters: VP of Operations and IT Directors at 200-2,000 employee companies struggling with legacy ITSM bloat.
  • Direct outbound prospecting targeting IT leaders using outdated ticketing tools.
  • Strategic partnerships with mid-market IT managed service providers.
  • Interactive teardowns comparing 6-month ITSM implementations versus 10-minute Dispatch deployments.
Pricing
  • Value Ladder: Free trial up to 10 agents, Basic tier at $15 per agent monthly, Enterprise tier at $35 per agent monthly with custom compliance.
  • One Metric That Matters [OMTM]: Monthly Active Ticket Resolution Rate.
  • Market Sizing: SAM of 25k mid-market firms spending $30k annually yields a $750M market, targeting $1.5M ARR in Year 1.
Scale Costs
  • High-throughput multi-tenant event pipeline with real-time audit streaming.
  • Enterprise compliance security layers including SOC2 Type II, HIPAA, and custom SSO integrations.
  • Continuous API connector maintenance for directory providers and messaging systems.
Expert Opinions
Avg: 9.1
  • Enterprise ITSM Systems Architect with 15+ years experience in mid-market operations
    9
  • VP of Global Technical Operations scaling 500+ employee SaaS companies
    9.5
  • B2B SaaS Growth Lead specializing in mid-market software replacement strategies
    8.8
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