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Haven

Predictable caregiver reliability and zero missed home shifts

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Home care agency owners lose over $60k annually in unbilled hours and broken client trust due to last-minute caregiver call-outs and non-responsive shift flaking.

Haven is an automated caregiver reliability engine that monitors risk indicators before a shift starts and automatically dispatches standby care professionals within 3 minutes of an unconfirmed booking. By pairing micro-incentive shift bounties with dynamic attendance telemetry, Haven eliminates panic phone calls and secures agency revenues without operational overhead. Agency operators regain total schedule predictability while boosting caregiver shift fulfillment rates above 99%.

Haven is building the central operating layer for non-medical home care agencies across North America.

COMMENTS — Community Discussion
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Problem
  • When I manage a home care agency, I want caregivers to arrive reliably for scheduled client visits, but micro-flaking and last-minute call-outs cost me over $60k annually in lost revenue and client cancellations.
  • Why Now: Rising home care demand and chronic caregiver shortages have inflated client turnover rates to 35% across non-medical home care.
  • When I experience a last-minute shift drop, I want to backfill the visit immediately, but staffing coordinators spend 3+ hours making manual phone calls to off-duty staff.
  • When I attempt to track caregiver attendance, I want early visibility into late arrivals, but existing EHR scheduling apps only report failure after the visit start time has elapsed.
  • Existing Alternatives: Manual SMS broadcast groups, paper call-sheets, expensive on-call coordinators, and reactive WhatsApp messaging lists.
Solution
  • High-Level Concept: Uber-style autonomous shift reliability and backfill platform for non-medical home care agencies.
  • Early Risk Telemetry: Detects late departures, transit delays, and non-responsiveness 90 minutes before shift commencement.
  • Cascading Shift Dispatch: Auto-offers dropped shifts to off-duty vetted caregivers using dynamic micro-bounties via automated SMS.
  • Caregiver Reliability Scoring: Automatically computes attendance scores, punctuality streaks, and tiered scheduling priority.
Distribution
  • Early Adopters: Independent home care agency owners managing 15 to 100 active field caregivers with high client churn.
  • Direct targeted outreach to owners via regional state home care association chapters (e.g., CAHSAH, TAHC&H).
  • Co-marketing partnerships with specialized home care billing and payroll platforms.
  • High-intent webinars showcasing automated shift-recovery workflows to operational managers.
Pricing
  • Value Ladder: Starter plan at $299/month for up to 25 caregivers, Growth plan at $599/month for up to 75 caregivers, Enterprise plan at $1,199/month for unlimited staff.
  • One Metric That Matters [OMTM]: Automated shift fill rate percentage within 15 minutes of call-out.
  • Market Sizing: SAM of 35k independent agencies in North America; targeting 3% penetration (1,050 agencies) yielding $7.5M Year 1 ARR.
Scale Costs
  • High-volume SMS gateway costs for real-time dispatch and automated attendance verification.
  • Bi-directional state regulatory compliance tracking and EHR software integration overhead.
  • Low-latency geographic routing and transit duration data API fees.
Expert Opinions
Avg: 9.6
  • world-class Home Health Operations Strategist with $50M+ ARR scaling experience
    9.8
  • leading Healthcare SaaS Product Architect and former VP of Engineering
    9.5
  • Managing Director of Healthcare Private Equity
    9.6
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