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Hoptrace

Instant root-cause network diagnostics for distributed remote teams

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Engineering and remote teams lose over 15 hours per employee every month to vague network drops, laggy video calls, and silent SaaS degradations.

Hoptrace deploys a lightweight Mac menubar agent that continuously correlates local hardware Wi-Fi noise, ISP gateway hops, and SaaS endpoint ping performance into a single unified telemetry dashboard. By instantly distinguishing whether connection failure stems from local router signal, ISP routing loops, or third-party cloud outages, IT helpdesks eliminate endless diagnostic back-and-forth. Teams resolve connectivity tickets in 30 seconds while automated SLA logging provides proof for ISP vendor credits.

Our mission is to establish the global infrastructure telemetry standard for the modern distributed workforce.

COMMENTS — Community Discussion
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Problem
  • When I experience video lag during a critical client presentation, I want to know immediately if my home Wi-Fi, ISP, or Zoom is failing, but current OS network tools only show basic connection status.
  • Why Now: Distributed remote work has made corporate network boundaries obsolete, shifting productivity bottlenecks to unmonitored residential networks and third-party SaaS APIs.
  • When I manage IT support for 500+ remote employees, I want to diagnose connectivity support tickets instantly, but users provide vague descriptions like 'my internet is down' with zero diagnostic context.
  • When I experience SaaS slowdowns across AWS or Salesforce, I want verifiable proof of third-party downtime, but vendor status pages take 45 minutes to report ongoing outages.
  • Existing Alternatives: Manual traceroute commands in terminal, generic Speedtest web tools, and reactive IT ticket questionnaires.
Solution
  • High-Level Concept: Datadog for remote employee network endpoints and micro-outages.
  • Lightweight macOS menubar client delivering real-time ambient connection diagnostics across Wi-Fi, ISP, and SaaS layers.
  • Centralized IT Fleet Dashboard aggregating endpoint network telemetry to spot regional ISP outages before support tickets spike.
  • Automated incident export generating one-click network diagnostic reports for ISP support escalation and SLA claims.
Distribution
  • Early Adopters: Heads of Remote IT and VP of Engineering at 50-500 person distributed tech startups.
  • Direct outreach to IT Directors on LinkedIn active in remote work communities and Mac Admin Slack channels.
  • Publishing benchmark reports on domestic ISP reliability during peak business hours to drive viral developer traffic.
  • ProductHunt launch targeting tech leads and remote workers seeking menubar utilities.
Pricing
  • Value Ladder: Free Tier for individual prosumers (1 device), Business Tier at $6 per endpoint per month, Enterprise Tier at $12 per endpoint per month with custom SOC2 compliance and SSO.
  • One Metric That Matters [OMTM]: Monthly Active Monitored Endpoints (MAME).
  • Market Sizing: 100k target SMB remote endpoints in North America at $6 per month yields $7.2M ARR in Year 1.
Scale Costs
  • High-frequency global latency probing node infrastructure across 40+ cloud regions.
  • Long-term endpoint telemetry storage and time-series data indexing for enterprise audit compliance.
  • Enterprise SOC2 Type II certification and Apple Developer notarization licensing overhead.
Expert Opinions
Avg: 9.0
  • world-class IT Operations VP and Enterprise Infrastructure Architect with $100M+ ARR scaling experience
    9
  • world-famous DevTools Angel Investor and former CTO
    9
  • top-tier Product Hunt Founder and macOS Developer advocate
    9
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